Shipping policy

Last Updated: October 23, 2026

Shipping coverage and cost

We currently offer free standard shipping to addresses in the 50 United States and the District of Columbia. We do not currently ship internationally. Other destinations, including territories, military addresses, and PO boxes, are available only if the address is accepted at checkout and supported by the carrier.

Processing and estimated delivery

Orders are generally processed within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. After dispatch, standard transit is estimated at 3–6 business days. The combined estimate is 4–8 business days from order processing to delivery. These are estimates, not guaranteed delivery dates; weather, carrier operations, address issues, and peak periods can affect transit.

When we cannot ship within the time stated or, if no time is stated, within 30 days, we will notify you of the delay and provide a revised shipment date. You may agree to the delay or cancel for a prompt refund of any unshipped merchandise.

Tracking and delivery

When tracking is available, we will send the tracking details to the email address provided at checkout after the order is dispatched. Carrier scans can take time to appear. Please check the shipping address in your order confirmation and contact us promptly if it is incorrect. We will try to help before dispatch, but an address change cannot be guaranteed once an order is in transit.

If tracking shows delivered but you cannot locate the package, check the delivery area and with household members or building staff, then contact the carrier and email us with your order number. We will review the available information and help with next steps.

Questions

Email support@candizee.us.com or call +1 (602) 789-4856, Monday through Friday, 9:00 AM–5:00 PM (store local time). See our Refund Policy for returns and exchanges.