FAQ

Products and options

Review the information and options shown on each item page before ordering. If you have a question about a description or option, contact us before placing your order and include the page or option you are asking about.

Where do you ship and what does shipping cost?

Standard shipping within the United States is free. Orders are normally processed in 1–2 business days and standard transit normally takes 3–6 business days, for a usual total of 5–8 business days. These are estimates, not guaranteed delivery dates.

How do I track an order?

When tracking is available, it is sent to the email address provided with the order after dispatch. Carrier scans may take time to appear. Contact us if tracking is missing or a shipment seems delayed.

Can I return or exchange an order?

You may request a return or exchange within 30 days after delivery for any reason. No reason is required and there is no restocking fee. Approved returns use a prepaid label or equivalent free return method. Contact us with your order number to request approval.

When will an approved refund appear?

We submit an approved refund to the original payment method within 10 business days. Banks or payment providers may need an additional 5–10 business days to display it.

What payment methods can I use?

Available payment methods are shown at checkout and all prices are in USD. Current store settings do not report supported digital wallets; use only the methods actually displayed in the checkout payment step.

Can I cancel an order?

Contact us as soon as possible with your order number. We will try to stop an order before it is dispatched, but a cancellation or address change cannot be guaranteed after dispatch. Your rights under applicable law are not affected.