Refund Policy

Last Updated: October 23, 2026

Returns and exchanges

You may request a return or exchange within 30 calendar days after delivery. Contact us before sending anything back so we can review the request and provide a prepaid return label or another no-cost return method, along with the correct return address. Do not send a return to our correspondence address unless we specifically instruct you to do so.

For a change-of-mind return, the item must be unused and undamaged, with its original parts and accessories included. Please keep the item and packaging while your request is reviewed. We do not charge a restocking fee. We cover return postage for approved returns and exchanges.

Items that arrive damaged, defective, or incorrect

If an item arrives damaged or defective, you receive the wrong item, parts are missing, or the item is materially different from its product description, contact us as soon as reasonably possible after discovering the issue. Include your order number and a brief description; photos can help us resolve the issue faster. We will review the issue and offer an appropriate remedy, which may include replacement parts, an exchange, or a refund. The 30-day change-of-mind return window does not limit any warranty or consumer rights provided by applicable law.

How to request a return

  1. Email support@candizee.us.com with your order number and the reason for your request.
  2. Wait for our instructions and prepaid label or equivalent return method.
  3. Pack the item and included parts securely, attach the label, and hand it to the carrier.

We normally reply Monday through Friday, 9:00 AM–5:00 PM (store local time). Please contact us before shipping an item so we can direct it correctly. You do not need to provide a reason for a change-of-mind return, though sharing one is optional.

Refund timing

Once a refund is approved, we process it to the original payment method within 10 business days. Your bank or payment provider may need an additional 5–10 business days to post it. The refund will include applicable amounts for the returned item and any required taxes. Because standard shipping is free, no standard-shipping charge is collected to refund.

If the refund has not appeared after the stated processing and bank periods, first check with your payment provider, then contact us with your order number.

Contact

Questions about a return? Email support@candizee.us.com or call +1 (602) 789-4856. See our Shipping Policy and Contact Us page.